Privacy Policy – Filigrance
At Filigrance, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Information: Name, email address, phone number
Order Details: Billing and shipping address
Payment Information: Processed securely via trusted third-party payment gateways (we do not store your card details)
Technical Data: IP address, browser type, device information, and browsing activity
2. How We Use Your Information
We use your information to:
Process and deliver your orders efficiently
Communicate order updates and customer support
Improve our website, products, and user experience
Send promotional offers, discounts, and updates (only with your consent)
3. Data Protection & Security
Filigrance implements appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. All transactions are encrypted and processed through secure payment gateways.
4. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. Your data may only be shared with:
Trusted logistics and delivery partners
Secure payment service providers
Legal authorities when required under applicable laws
5. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior, improve performance, and personalize content.
You can choose to disable cookies through your browser settings.
6. Your Rights
As a user, you have the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
Opt-out of marketing communications at any time
7. Third-Party Services
Our website may include links to third-party websites or services. Filigrance is not responsible for the privacy practices or content of these external platforms.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us:
Email: support@filigrance.com